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All About DELL – The Social Customer Manifesto Podcast 7JUL2005
click here to subscribe Welcome iTunes subscribers! Today’s conversation topics include thoughts on Dell’s current customer service and support woes, news on the shuttering of a portion of Dell’s...
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Would The Last Customer Service Person Out Of Round Rock Please Turn Off The...
As threatened, Dell has shut down their non-technical Customer Service Forums. The little locks on all the threads really punctuates the message, don’t you think? click to enlarge
View ArticleDell Loses Another Sale
First, the Jeff Jarvis snowball. Then Dell threatens to close, and then closes, its customer forums. Now this, from Desirable Roasted Coffee. “Dell Denmark approached me a half-dozen times over the...
View ArticleTen Things To Do While Waiting For Dell Tech Support
Crushing Jory for this one, big time. 10 Things to Do/Places to Visit while waiting for Dell Technical Support. Brilliant. A few excerpts: #2: “Get all of the unpleasantness over in one fell swoop is...
View ArticleSun Fans The Flames In Dell Hell
Ha! Sun launches an aggressive campaign against Dell. Here’s the Sun ad that cracked me up. (safe for work, unless your workplace is really uptight) Here are the rest of them. Uncouth? Totally....
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Virgil Ditches Jeremy Zawodny, Leaves Him To Navigate Dell Hell Alone
Surprise! Another chronicle of Dell support follies.
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Jeff Jarvis Delighted With Dell (Wait…What?!?!)
Long-time readers will remember the Dell Hell episodes of a while back. My, how things change. Jeff Jarvis recounts his story of getting together with a number of Dell representatives last week. The...
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